More than one department may be involved in your permitting process. Not sure who to contact? Residential Plan Review is a great place to start.
Austin Energy is the nation’s 8th largest publicly owned electric utility, serving more than 1 million residents in Greater Austin.
East Branch Utility Customer Service Center
2800 Webberville Road
Austin, TX 78702
North Branch Utility Customer Service Center
8716 Research Blvd., Suite 115
Austin, TX 78758
Austin Energy Utility Reviews and General Information Walk-In
Monday through Friday, 8am to 12pm and 1pm to 2:30pm
Second Wednesday of each month
9am to 12:00pm and 1pm to 2:30pm
Utility Customer Service Center (East Branch)
Monday through Friday, 7:45am to 4:30pm
Utility Customer Service Center (North Branch)
Monday through Friday, 7:45 am to 5:00 pm
Austin Water provides reliable, safe, and sustainable water services to Austin residents.
The Building Inspection Division performs inspections to ensure construction is in compliance with applicable Building, Electrical, Plumbing, Mechanical, Energy and Zoning Codes for the benefit and safety of everyone.
The Community Tree Preservation Division's mission is to protect and nurture Austin’s trees on behalf of the community through regulation, planning, and collaborative work.
The Development Assistance Center (DAC) provides consulting services mainly for business and commercial projects. Some residential projects may require a consultation at DAC, but should begin with a walk-in consultation at Residential Plan Review.
One Texas Center, 1st floor
505 Barton Springs Road
Austin, TX 78704
Approved Site Plan Exemption Pick-up
Monday through Friday, 10am to 2pm
Monday through Friday, 9am to 3pm
Monday through Friday, 9am to 12:00pm
Monday through Friday, 9am to 2pm
The purpose of the Development Services Department is to provide excellent customer service regarding planning, preservation and design services to build a better Austin.
The Historic Preservation Office protects and enhances neighborhoods, buildings and sites that reflect elements of Austin’s cultural, social, economic, political and architectural history.
The Residential Plan Review Division reviews new construction, additions, and interior remodel projects for homes on one lot.
The Service Center (formerly the Permit Center) issues building and applicable trade (building, plumbing, electrical, mechanical, irrigation) permits, provides permit payment services, and registers licensed contractors (electrical, mechanical, plumbing, and irrigation) to perform work.